Shipping policy

SHIPPING CHARGES
Shipping charges are paid at the time of order placement. However, we occassionally offer promotional shipping rates (including FREE shipping). We reserve the right to add shipping surcharges for heavy weight items. See details below.
FREE SHIPPING Limited Time "PROMOTION" is applied to orders $150 or more. We will apply shipping surcharge to orders that are being shipped internationally or for orders that weigh more than 20 LBS.

Delivery Terms:
We use USPS/ UPA, DHL, and OSM to deliver the product.

Processing

The processing time begins from the date you placed your order. It usually takes 0-2 business days to process your order. Once we've processed it, we can then ship it.

CUT-OFF TIME:
Order cut-off time will be 5:00 PM (GMT-05:00) Eastern Standard Time (New York).

DHL Express (Discounted rates from Shopify Shipping)50%CalculatedWorldwide

Economy $150.00 and up 5 to 8 business days Free

Shipping
$9.95 USD



Shipping Charges (Heavy Item Surcharge):
Items that weigh over 30 LBS or require special shipping arrangement arrangements such as LTL shipping, Lift Gate service, etc. Additional charges will apply. These shipping charges vary per item sold depending on product weight, delivery requirements and travel distance. Large heavy cases include disposable goods, equipment, hazardous and refrigerated items. Shipments delivered to residential addresses may also incur additional charges.

By consenting to [Medsum.care]’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any Texas or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

Arbitration:

By using or purchasing [Osung Medical] products or services, you agree that any controversy, claim, action, or dispute between you and[Osung Medical] arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of[Osung Medical] ’s website or the services or the materials; or (c) any alleged violation of any federal or Texas or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in [Texas, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [Texas], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of[Osung Medical] s products or services (the “Opt-Out Deadline”). Your written notification must include (1) your name, (2) your address, and (3) a clear Statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with [Osung Medical]. You are responsible for ensuring[Osung Medical] ’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

Class Action Waiver:

You and[Osung Medical] agree that you may bring or participate in Claims against[Osung Medical]  only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and[Osung Medical] agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

 


Medsum.care is not held responsible for any delays the shipping carrier may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.

Medsum.care is not held responsible for any shipping delays that may incur due to incomplete address information, or wrong address information provided by the customer.

Phone: +1 847-361-8637
Email: info@medsum.care

Address: 15020 West Drive, Houston Texas 77053, United States.